FAQ
💌 WHAT IS YOUR RETURN POLICY?
We offer a 30-day return window for all unworn, unwashed items.
We do not offer refunds — store credit only.
🚚 WHAT IS YOUR SHIPPING POLICY?
All orders over $125 ship FREE 💅
Orders under $125 ship for a flat rate of $8.
Orders are processed and shipped within 1–3 business days.
🔔 HOW CAN I BE NOTIFIED WHEN AN ITEM IS RESTOCKED?
Obsessed with something that’s sold out? We get it 😌
Sign up for restock notifications on the product page, and we’ll text or email you the second it’s back in your size.
🧵 DO YOU DESIGN AND MANUFACTURE THE CLOTHING?
Not at this time!
We curate our collection from a wide range of vendors and manufacturers to bring you unique, standout pieces.
📏 DO YOU HAVE A SIZE CHART?
Because we source from multiple vendors, sizing can vary slightly from item to item.
We always do our best to include detailed fit notes in each product description to help you choose your best size.
💖 DO YOU CARRY PLUS SIZE?
We’re actively working on expanding our plus size offerings!
We currently carry select styles in extended sizing — these will always be noted in the product description.
📦 WHAT DO I DO IF MY PACKAGE IS MISSING?
Once a package is marked “Delivered”, we are no longer responsible for lost or stolen items.
Please contact USPS directly for help with tracking or delivery issues.
🌍 DO YOU SHIP INTERNATIONALLY?
Yes, we do!
We currently ship to:
Canada, United Kingdom, France, Netherlands, New Zealand, and Norway for a flat rate of $28
Australia ships for a flat rate of $38
Please note: customs duties and import taxes may apply depending on your country. These fees are set by your local government and are outside of our control.
⏳ WHAT ABOUT PREORDERS?
When you place a preorder, you’re reserving your item so it ships as soon as it arrives to us 💿
Estimated ship dates are listed in the product description, but may change due to manufacturing or shipping delays.
Payment is collected at checkout to secure your item.
💳 WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (Visa, Mastercard, Discover, American Express), plus:
Shop Pay, Apple Pay, Google Pay, PayPal, Meta Pay, AfterPay, and Sezzle 💅
💌 STILL HAVE A QUESTION?
No worries, babe — we got you 💖
Email us anytime at hello@shopaloraeden.com and we’ll be happy to help!